Be Marvellous
Being a force for good
Be Marvellous
Being a force for good
We want to Be Marvellous. This pillar covers topics concerning good governance and sustainable customer stewardship.
Customer happiness
In 2022 we managed to maintain the NPS of MR MARVIS at 66. This makes us very proud, especially the average NPS in E-Commerce is 45. MR MARVIS is becoming well known in more markets by the minute which makes maintaining the NPS score at 66 an outstanding achievement. For 2023 we set a new goal; an NPS of 68. MR MARVIS is committed to keep improving what we are doing while taking the environment into account.
Customer happiness
In 2022 we managed to maintain the NPS of MR MARVIS at 66. This makes us very proud, especially the average NPS in E-Commerce is 45. MR MARVIS is becoming well known in more markets by the minute which makes maintaining the NPS score at 66 an outstanding achievement. For 2023 we set a new goal; an NPS of 68. MR MARVIS is committed to keep improving what we are doing while taking the environment into account.
Certified
B Corporation
We are very proud to announce that MR MARVIS is now officially a Certified B Corporation.
What is a Certified B Corporation?
This is a renowned certification for commercial companies that use their business as a force for good. By becoming a B Corporation, we join a community of thousands of likeminded businesses around the world that work together to build a more inclusive and sustainable economy.
Certified
B Corporation
We are very proud to announce that MR MARVIS is now officially a Certified B Corporation.
What is a Certified B Corporation?
This is a renowned certification for commercial companies that use their business as a force for good. By becoming a B Corporation, we join a community of thousands of likeminded businesses around the world that work together to build a more inclusive and sustainable economy.
Local repair
In the case a garment could need some extra attention, we prefer to repair locally rather than shipping it back and forth or replacing it. Replacing means a waste of valuable materials and hard work. Most of the time, it’s a quick fix. As we trust our products to be enjoyed for a long time, we offer free local repairs (as long as the garments can be repaired).
Local repair
In the case a garment could need some extra attention, we prefer to repair locally rather than shipping it back and forth or replacing it. Replacing means a waste of valuable materials and hard work. Most of the time, it’s a quick fix. As we trust our products to be enjoyed for a long time, we offer free local repairs (as long as the garments can be repaired).
What we’ll be doing next:
Loyalty program
This year, we’re taking the first steps towards a customer loyalty program. For true friends of the brand, we want to do something extra and give them a unique offer.
Paperless returns
In the Netherlands and Belgium, we have already rolled out paperless returns. In the coming months other markets will follow. With this new return option, a customer does not have to print a return label anymore when they send a parcel back to us. Instead they show a barcode on their phone at the post office.
New stores
After the success of our stores in Amsterdam and Antwerp, we aim on opening more stores in different locations around Europe. The first two new ones are located in The Hague and Munich.
What we’ll be doing next:
Loyalty program
We want to Be Marvellous. This pillar covers topics concerning good governance and sustainable customer stewardship.
Paperless returns
We want to Be Marvellous. This pillar covers topics concerning good governance and sustainable customer stewardship.
New stores
We want to Be Marvellous. This pillar covers topics concerning good governance and sustainable customer stewardship.
